If your question is not answered here, please feel free to call us at (978) 470-2060.
How long do I have to complete the requirements of Driver's Ed?
What is flexible enrollment?
Where are classes held?
How do I make up a missed class?
When should I set up my driving hours and how many driving lessons will I have?
What if I need to cancel/change a driving lesson appointment?
What if I need to to withdraw my enrollment before I start the class?
What is the refund policy?
What does the parent class entail?
How do I get an original copy of my Driver's Ed Certificate?
When and how do I set up my road test appointment?
- Andover Auto School setting up the test date for you.
- The use of Andover Auto School's car on the test date.
- The use of Andover Auto School's instructor to serve as your sponsor & accompany you during the test.
- The MASS DOT $35 test fee and $50 license fee. -This is a fee that everyone has to pay and should be paid before you go for your Road Test, either by going down to your local RMV, online at the RMV's website, or over the phone by calling the MA DOT Student Road Test Hotline at 857-368-8000.
Will I drive in bad weather?
Students are required to complete the program within 2 years of the start date of their classroom session. No refunds are issued for non completion.
Massachusetts requires that all students attend each of the 30 hours of class. Andover Auto School understands that many students lead busy lives. Students are welcome to "split sessions." For example, you may wish to enroll in one session...completing some days in one session and the remaining classes in another. We can accommodate almost any student's busy schedule. Please call (978) 470-2060 to discuss enrollment and attendance options.
Classes are held at 2 Dundee Park, Suite 201, Andover, MA.
If you missed a class, you are required by law to make up the specific class you missed. At the start of the course, you are instructed to keep track of any missed classes. If you do not know which class you missed, you must call Andover Auto school so that we may research it for you. You are welcome to attend any session for make up classes, but need to make sure you are attending, specifically, the class you missed. Make up class inquiries for sessions held at all locations will be answered directly through Andover Auto School. Please call ahead to confirm.
A parent must attend their 2 hour class before the student schedules their on road driving lessons with an instructor. Each student will complete 12 hours of driving and 6 hours observing another student's lesson (Nine appointments--each 2 hours long) State law requires parent(s) to provide 40 hours supervised driving practice in addition to the hours spent with an instructor. Some of the parent supervised driving should be completed prior to your first lesson so that you will be ready to go out on main roads and learn to navigate tough traffic situations with your instructor. You may be driving to and from another student's home as part of your first lesson. All students under the age of 18 must hold a valid learner's permit for six "incident-free" months before they are eligible to try for their driver's license.
Driving appointments are scheduled by phone only. Because our instructors book up in advance, it is strongly recommended that you call to arrange future appointments when you reach the one month point on your permit. You should mark your calendar with a reminder to call us to set up your future appointments. We will book you so that you are finished 30 - 45 days before you are hoping to go for your road test/license exam. After you have attended your last driving lesson, we will mail your completion record to the MASS DOT in Boston. (see below for certificate info) When calling to schedule appointments, please have your permit number ready. Also, be prepared with your calendar so you know which dates you can accept and commit to. Once you have set up your appointments, we ask that you try your best to avoid canceling as the other students fill in all the remaining time slots and you may end up having to wait several weeks for a make up. (please read the next section to review our cancelation fee policy.) For your convenience, students who live or go to school in the Andover, North Andover, Methuen, or Lawrence area can be picked up and dropped off at their house, or at school. Students may also be picked up and dropped off in the parking lot at 2 Dundee Park, Andover, MA. Students who live outside of our pick up area (Andover, North Andover, Methuen or Lawrence) will meet their instructor in the parking lot at 2 Dundee Park, Andover, MA.
When calling, please leave a message if we do not answer. Always include your first and last name and phone number even if you think we already have it. Our phone line is very busy, if your call goes to voicemail it is likely that we are already assisting someone. The quickest way to reach us is to leave a message rather than hanging up and redialing. Please have your permit number ready. Read our cancelation fee policy before calling to book your appointments.
At least 72* hours notice is required for all cancelations. Changing an appointment is considered the same as canceling. *Sunday and Monday appointments must be canceled no later than 4 p.m. on the previous Friday to avoid fees. There is a $50 fee to re-book a make up lesson without the minimum (72 hours) required notice for all appointments.
Repeat Cancelations: Canceling numerous appointments is disruptive to other students and also for the instructors and administrators. If more than two driving appointments are canceled, there will be a $50 administration fee charged for each future appointment canceled thereafter (for any reason.) It is also at our discretion to remove from our system all future appointments. The student would then be permitted to book only one at a time. If a student keeps their appointment they may then call to set up the next one. In addition, your make up lesson is subject to the instructor’s availability.
If you must cancel an appointment call (978) 470-2060. Leave a detailed message and if the appointment is within the next few days, please notify your instructor as well.
There is no fee to switch your enrollment from one session to another. A $425 non refundable fee is charged if you withdraw from the session completely before starting the program. Once the program has been started, there are no refunds issued for partial attendance.
$425 non refundable fee is charged to withdraw from a session completely before starting the program
No refunds are issued for partial attendance once the program has started.
$35 returned check fee
$15 transaction fee for credit card refunds.
No refunds if you take class and then do not finish all the required on roads with Andover Auto School.
A parent must attend their class before a student schedules their on
road driving lessons with an instructor, obtains a driver's ed
certificate, or sets up their road test appointment. It is the parent's
responsibility to call to register and attend this class before the
first driving lesson.
All parent classes meet at 2 Dundee Park, Suite 201, Andover, MA.
Parent classes meet on designated evenings. For dates, go to the Parent Classes page.
It is the parent's
responsibility to sign up and attend class. A parent certificate will
be issued on the night of the parent class. This document is valid for
5 years. Please retain your copy as you may need to produce it if
another one of your children attend a different driving school.
Please be on time. Late arrivals are not permitted per order of MASS DOT regulation.
Driving Schools do not issue or provide copies of certificates or permits. However, cerftificates and permits are issued and kept on file by MASS DOT. In most cases, your insurance company will have access to this information and you will not need to produce a copy. Should you require a hard copy, you may call the MASS DOT to request one: (617) 351 9368. If you have a problem reaching MASS DOT you may also try calling the general info line (857) 368 - 8000. You can look up your certificate online at the RMV's website once you have completed the Driver's Education program.
A
Road test appointment may be set up after the student has completed all
requirements, including the parent class, and the MASS DOT has
processed the driver's ed certificate. Typically, the MASS DOT allows
the future road test appointment to be arranged when the student is
within 30 days of eligiblity. Eligibility is determined by the date you
obtained the permit. You are eligible to try for your license 183 days
from the issue date of the permit if your Driver's Ed certificate has
been processed by MASS DOT.
To verify that your certificate has been processed, use this link:
Driver's Education Certificate Lookup
To take your registry road test with Andover Auto, call 978-470-2060
and have your permit ready. There's a $120 non refundable fee for this
service if you are a student, a $150 non refundable fee if you are not a student taking a road test Monday-Friday at the RMV. There's a $120 non refundable fee for students, $150 non refundable fee for non-students taking a Saturday or After Hours Road Test. Also, MASS DOT will charge you a $35 test fee, and a $50
license fee.
To Recap:
-
The $120, or $150 charge from Andover Auto School includes:
- This charge does NOT include:
If you would like to take your road test with Andover Auto School at a local RMV Mon-Fri, you may go online or call the RMV to schedule that appointment. Once an appointment has been made you may call Andover Auto School so we can plan to meet you at the RMV on the date of the test.
If you would like to take a Saturday or After Hours Road Test with Andover Auto School, you will need to call the office to sign up for an appointment as we set up the test date for you through the registry. Saturday/After Hours Road Tests could be held at Andover Auto School or at the Registry of Motor Vehicles per order of the Registry.
Road test dates are subject to change per order of the Registry of Motor Vehicles. A 96 hr notice is required to cancel a road test. Once Andover Auto School has scheduled your road test, you may not cancel our service and keep the appointment that we set up for you.
All
students must bring a signed and completed road test application as
well as a license application to their road test appointment at an RMV Location Mon - Fri only if you did not prepay for a road test.
Only bring a Road Test Application for Saturday Road Tests. License Applications are not needed at this time.
Please also bring your Permit to the road test as well.
Download and print applications:
Road Test Application
License Application
To set up your own road test using your own sponsor and vehicle: call the RMV Student Road Test Hotline: 800 858-3926 or go online to the RMV's website to book your appointment.
Remember, you may not set up an appointment until all requirements are fulfilled and the driver's ed certificate has been processed. Your vehicle must meet RMV requirements which are listed in the driver's manual.
If your instructor determines that the weather is unsafe for driving, he/she will contact you directly to cancel your appointment.
